Contaval will send the products to the final destination, which will be the address specified by the purchaser. An email will be sent to the buyer each time an order will be delivered.
The Transportation cost must be covered by the buyer. However, orders over 94.99€ are free shipping within Spain (cost are covered by Contaval).The purchase order corresponding the order itself, will be available in contaval-online (Contaval automatismos y componentes electrónicos S.L.) once the payment is been confirmed. This purchase is found in order history , and delivery charges and taxes are included.
For all products shipped outside of the European Union, the customer will be responsible for all other duties and customs.
Clients must specify a delivery address (emplacement). The delivery time is 24-72h (working days) within Spain. For Siemens merchandise, and just when products are out of stock, a notice will be sent to the client.
The delivery is considered effective once the merchandise have been delivered by the carrier. It is responsibility of the client to check the purchase at the time that those goods are supplied. The client must do justified claims at this right moment. He/she could even reject the goods whether the material seems to be damaged.
All claims or complaints must be addressed to Contaval; either by email or post mail.